Total Play Users Struggle to Cancel Salinas Internet Services

Total Play Users Struggle to Cancel Salinas Internet Services

April 16, 2025 Catherine Williams - Chief Editor Tech

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TotalPlay Customer ‌Alleges Cancellation Difficulties on Reddit

TotalPlay Customer Alleges Cancellation Difficulties on Reddit

MEXICO‌ CITY (AP) — A TotalPlay customer has taken to Reddit⁢ to air grievances about difficulties encountered while attempting​ to cancel their internet service. The user, identified as ‘Tamloide,’ described the​ process as a “headache.” TotalPlay ‍is owned by businessman⁤ Ricardo Salinas Pliego.

According to the Reddit post,‍ the user⁢ sought to ⁢cancel ​service due to steadily increasing costs.The user ‍also cited policy changes that had⁣ previously drawn the attention of Profeco, MexicoS consumer protection agency, as a contributing factor ⁤in their decision to unsubscribe.

The user claimed the cancellation process involved two phone calls ‍totaling 60 minutes.During these calls, the user ⁢alleged encountering “pretexts ‌and‍ inconsistencies” designed to prevent the cancellation.

It is indeed horrible that only until they scream and do ⁣not let them speak with the supervisor.

TotalPlay has decided to modify its commercial strategy to⁤ deal with competition in the fixed telecommunications market.
TotalPlay has decided to modify its commercial strategy to deal with competition in the fixed telecommunications market.

The user ‌stated that only after persistent complaints and speaking with a supervisor was the issue “magically” resolved.

Other Reddit users reportedly advised the customer to threaten legal action or file complaints with Profeco. The customer claimed TotalPlay representatives responded that the customer was “free to use the complaint mechanisms,” but maintained that cancellation was impractical due to unspecified “protocols and processes.”

TotalPlay faces Scrutiny Over Rate changes

TotalPlay has been under scrutiny since april 1,2025,when it notified customers of changes to its rate structure,which took effect April 15,2025.

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TotalPlay‍ Customer Alleges Cancellation Difficulties on Reddit

Are you experiencing difficulties ​canceling your TotalPlay internet ‌service? ​This article analyzes a recent Reddit post detailing a customer’s frustrating experience ‍and the wider issues surrounding totalplay’s practices. We’ll⁤ explore the⁤ problems ⁤customers ‍face and what their options are.

Why Was a totalplay ⁢Customer on Reddit​ Complaining ⁣About Cancellation?

A ⁢TotalPlay customer,identified on Reddit ​as ‘Tamloide,’ shared⁤ their negative experience attempting to ⁢cancel‍ TotalPlay internet service.The user⁣ described the process​ as a “headache.” The⁣ primary ⁣reasons for⁢ canceling, ‌according to the‍ post, were:

  • Increasing Costs: ‍ The customer cited steadily rising⁤ service costs.
  • Policy Changes: The user ⁤mentioned policy changes that had previously drawn the attention of Profeco, ​Mexico’s consumer protection agency.

What Difficulties Did the Customer Encounter During the Cancellation Process?

The customer reported‍ a frustrating ⁣cancellation‌ process, including:

  • Lengthy Phone Calls: The process ​involved ‌two phone​ calls totaling‌ 60 minutes.
  • “Pretexts and Inconsistencies”: the customer alleged encountering “pretexts and inconsistencies” during the calls, which they believed were ⁤designed ‌to prevent cancellation.
  • Need ​to‌ Escalate: ⁢The issue was⁣ only ​resolved ⁣after “persistent complaints and speaking with a supervisor.”

What Recommendations Did⁢ Other Reddit ⁣Users Offer?

Other Reddit ‌users ⁤offered advice to the customer,‍ including:

  • Threatening⁢ Legal‌ Action: Suggesting the customer threaten legal action against TotalPlay.
  • Filing a Complaint with ‍Profeco: Recommending the customer file a formal complaint with ‌Profeco, ⁤Mexico’s consumer⁣ protection agency.

How ‍Did TotalPlay Representatives Respond to the Customer’s Complaints?

According ⁤to the Reddit post, TotalPlay ‍representatives ⁣responded by:

  • Acknowledging Complaint Mechanisms: Stating the customer was “free to use the complaint mechanisms.”
  • Citing‍ Protocols and Processes: Claiming cancellation was impractical due‍ to⁢ unspecified ⁤”protocols and processes.”

Why is⁤ totalplay Under Scrutiny?

TotalPlay has been ​under scrutiny since April 1, 2025, when it notified customers of changes to ‌its rate structure, which took effect on‍ April 15,⁤ 2025. This suggests that ‍this issue ⁢isn’t isolated, and ‌customers might potentially be experiencing⁤ challenges ​due to these recent changes.

What are My Options if I am Having Trouble Canceling My TotalPlay⁢ Service?

Based on the information from the Reddit‍ post, if you ⁢are experiencing difficulty canceling your TotalPlay service, here are some potential steps you can‌ take:

  • Document Everything: Keep detailed ⁣records ⁣of all communications⁣ with TotalPlay, including ​dates, times, names of representatives, and the​ content of the‍ conversations.
  • Escalate ‌issues: Request to speak with ⁢a supervisor if you’re not satisfied with the initial response.
  • File a Complaint with Profeco: As ⁤advised by other Reddit ‌users, filing a formal complaint with profeco is‍ a viable‌ option.
  • Consider Legal Action: If other avenues fail, ‌legal ⁣action might be necessary, but you should seek legal counsel first.

Key Takeaways

issue Details
Cancellation⁢ Process Described as difficult with potential “pretexts and​ inconsistencies.”
Customer Complaints Resulted in frustration and lengthy interactions to cancel services.
Rate Changes TotalPlay has ​faced scrutiny due ⁣to rate structure​ changes.
Recommended Actions Documenting interaction ‌and contacting Profeco can⁤ improve the‍ chance a user will cancel their ⁢services.
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