Trans-Cab & GoLa: Ride-Hailing Licenses Evaluated Beyond 2025

Here’s a summary‍ of the key ⁣points from‌ the provided text:

* Trans-Cab & SmileRide Integration: Trans-cab is integrating its SmileRide app directly into the mobile display terminals in its taxis.​ This allows drivers to accept app bookings without using their phones, with full rollout expected by November 8th. They plan to actively promote the‍ app to passengers afterward.
* Competitor Activity: ComfortDelGro (CDG Zig) also integrates ⁢app⁤ bookings into its taxi terminals. Geolah offers ride-hailing alongside limousine and parcel‍ services,but did not comment when asked.
* SmileRide Functionality: SmileRide offers both fixed and metered taxi fares, as⁣ well as private-hire car options (4 & 6 seaters).
* Initial App Issues: The SmileRide app initially had issues with locating destinations using postal codes, but this was fixed after ⁣user feedback.
* Ride Availability Problems: Testing ‌by ST revealed difficulties booking rides through the app, ‍particularly during peak hours (Oct 27th). Repeated attempts showed “No drivers available.”
* No-Show Incident: One prosperous⁢ booking resulted in a driver not appearing, leading to cancellation without charge.
* Trans-Cab’s Response: Trans-cab ⁢acknowledges limited driver availability and expects improvement once the ⁤app is fully integrated with taxi terminals.
* Driver Behavior: ⁤A Trans-Cab driver, ⁢Mr. Chua, uses multiple platforms (Grab, Tada, ⁣SmileRide)⁣ and generally accepts the first job offered, while acknowledging⁤ some drivers prioritize higher fares.