Transat & Trucash: Fixing Candy Program Issues
- Travel advisors participating in deckchair's "Cookie" loyalty program have reported persistent problems for weeks, impacting their ability to conduct transactions smoothly.
- Transat officials say they are aware of the difficulties experienced by advisors, specifically citing issues with point-of-sale systems and transaction processing times.
- Bernard Côté, Senior Director of Transat brand communications, stated that the tour operator understands the frustration of its partners and is taking the situation "very seriously."
Transat Loyalty Program Members Face Ongoing Issues; Resolution Timeline Unclear
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Travel advisors participating in deckchair’s “Cookie” loyalty program have reported persistent problems for weeks, impacting their ability to conduct transactions smoothly.
Transat Acknowledges Advisor Frustrations
Transat officials say they are aware of the difficulties experienced by advisors, specifically citing issues with point-of-sale systems and transaction processing times.
Bernard Côté, Senior Director of Transat brand communications, stated that the tour operator understands the frustration of its partners and is taking the situation “very seriously.”
“We are actively working with TruCash to solve these problems quickly, by maintaining regular communications and intervening on a case-by-case basis,” Côté saeid.
TruCash,a subsidiary of TCA Group of companies,is the provider for the “Cookie” loyalty program.
According to Transat, TCA Group of Companies has implemented software and server updates. Though, Transat has requested a thorough inquiry into the root causes of the ongoing issues, according to Côté.
Service Restoration Efforts Underway; Timeline Remains Vague
“We are doing everything to restore optimal service,” Côté reiterated, emphasizing Transat’s awareness of the challenges faced by advisors.
“We ask them to give us time to solve this problem with TCA,” Côté added.
When asked about a potential resolution date, Côté acknowledged that the timeline “remains uncertain,” while expressing empathy for partners experiencing difficulties.
Transat Loyalty Program: What Travel Advisors Need to Know
This article provides details on the challenges faced by travel advisors using Transat’s “Cookie” loyalty program. We’ll break down the issues, what’s being done, and what to expect.
Q: What problems are travel advisors experiencing with the Transat “Cookie” loyalty program?
A: Travel advisors participating in the “Cookie” program have reported ongoing issues that have impacted their ability to conduct transactions smoothly for several weeks.
Q: What specific issues are being cited?
A: The difficulties primarily involve point-of-sale systems and transaction processing times. This can hinder the efficiency of travel advisors when booking and managing clients’ travel arrangements.
Transat’s Response and Actions
Q: Has Transat acknowledged these problems?
A: Yes, Transat officials have acknowledged the issues and the resulting frustrations experienced by travel advisors.
Q: What is Transat doing to address the situation?
A: Transat says it is working with TruCash, the provider of the “Cookie” program, to resolve the problems quickly. They are also:
Maintaining regular communications regarding the issue.
Intervening on a case-by-case basis to assist advisors.
Requesting a thorough inquiry into the root causes of the problems.
Q: Who is TruCash, and what is their role?
A: TruCash, a subsidiary of TCA group of Companies, is the provider of the “Cookie” loyalty program.
Q: What actions have been taken by TCA Group of Companies so far?
A: TCA Group of Companies has implemented software and server updates in an attempt to resolve the technical issues.
Resolution Timeline and Advisor impact
Q: When will these issues be resolved?
A: According to Transat’s senior Director of Transat brand communications, bernard Côté, the timeline for a resolution “remains uncertain.”
Q: How is Transat communicating with advisors throughout this process?
A: The article notes that Transat is maintaining regular communications.
Q: What message is Transat giving to its partners?
A: Transat is asking travel advisors to give them time to resolve the problem with TCA and is emphasizing that they are working to restore optimal service.
Key Points Summarized
Here’s a speedy overview of the main points:
| Issue | Details | Transat’s Response |
| ———————— | ———————————————————————– | ———————————————————————————- |
| Transaction Problems | point-of-sale and processing time issues impacting advisors. | Acknowledged issue; working with TruCash. |
| Affected parties | Travel advisors using the “Cookie” loyalty program. | “Taking the situation very seriously.” |
| Program Provider | TruCash, a subsidiary of TCA Group of Companies. | Software and server updates implemented.|
| Resolution Timeline | Remaining uncertain. | Maintaining regular communications and intervening on a case-by-case basis |
Additional Information
Q: Where can I find more information about the Bonbon program mentioned in the search results?
A: The search results refer to Bonbon, which appears related to the loyalty program. For more information, you could try these resources:
trucash.com: This website is associated with the Bonbon program.
bonbon.trucash.com/contact_us.aspx: The contact information for the Bonbon Program:
By email: bonboninfo@truuniverse.com
By telephone: 1-800-624-6171
By mail: Bonbon Program Attn: Customer Service 2680 Skymark Avenue Suite 700
Q: how can travel agents become Bonbon™ Rewards members?
A: Travel agents not yet members of the program can register at bonbon.trucash.com by clicking “I want my Bonbon.”