The University of Parma has launched its annual Good Practice survey, seeking feedback from staff and students regarding the quality of administrative and technical services provided in 2025. The initiative, which began in recent days, underscores the university’s commitment to quality assurance as a strategic priority.
The Good Practice project, a collaborative benchmarking initiative involving over 60 Italian universities, aims to improve the efficiency and effectiveness of administrative services. Launched by Politecnico di Milano in 1999, the project traditionally analyzes services based on both efficiency and perceived effectiveness. The University of Parma’s participation reflects a broader trend within Italian higher education towards data-driven improvements in institutional operations.
According to the University, the survey is designed to provide a “snapshot” of the current state of services and gather a range of opinions to inform future improvements. The university emphasizes the importance of a high response rate to ensure the data is representative and meaningful. Participants are assured of complete anonymity throughout the process.
The survey focuses on assessing user satisfaction with specific technical and administrative services. While the specific services under evaluation haven’t been detailed publicly, the initiative suggests a focus on areas directly impacting the student and staff experience. The data collected will be analyzed to identify areas where improvements are needed and to implement targeted actions to enhance service delivery.
The University of Parma, dating back to 962, has evolved into a modern institution with multiple campuses throughout the city. The main campus, spanning 77 hectares, houses nine of the university’s 18 departments, alongside study areas, libraries, and IT facilities. Other campuses are located in the city center, accommodating the law school, medical school, and departments of economics, political science, arts, philosophy, and psychology. Veterinary medicine is located on the outskirts of the city.
The university’s commitment to quality assurance is particularly noteworthy given the evolving landscape of higher education in Italy. As a state university, the University of Parma operates with administrative, organizational, and financial autonomy, providing services to the public. This autonomy necessitates a strong focus on efficiency and effectiveness to ensure responsible stewardship of resources.
The Good Practice survey is open for completion until . The university has distributed links to the questionnaire via email to all staff, students, and faculty. Those with questions are encouraged to contact controllo.gestione@unipr.it for further information.
The University of Parma’s participation in the Good Practice project also coincides with a broader conference focused on educational approaches and pedagogical technologies. A conference schedule dated , indicates a focus on disseminating state-of-the-art educational practices and fostering collaboration among nursing professionals and other stakeholders in nursing education. This suggests a university-wide emphasis on innovation and continuous improvement across all disciplines.
The university’s ranking in the 2026 World University Rankings by Times Higher Education places it in the 601–800th bracket globally. While not among the top-tier institutions, this ranking reflects the University of Parma’s established position within the Italian higher education system and its ongoing efforts to enhance its academic and research profile. The university offers a diverse range of courses, including arts and humanities, economics, engineering, architecture, and medicine and surgery.
The emphasis on quality assurance, as demonstrated by the Good Practice survey, is likely to be a key factor in the University of Parma’s continued efforts to improve its standing in global university rankings and attract both domestic and international students. The university’s location in Parma, a city renowned for its culinary traditions, architecture, and cultural events, further enhances its appeal as a destination for higher education.
