XXL: Now They Charge – Consumer Guide

Here’s a breakdown of the provided text, focusing on the key details and summarizing it:

Main Point:

XXL, a sports equipment chain, has begun charging customers NOK 29 for its “click and collect” service, which was previously free. This has sparked negative reactions from customers.

Key details:

* “Click and Collect” Popularity: “Click and collect” (ordering online and picking up in-store) is a popular and usually free service offered by many online retailers. Some, like bookstore Ark, even offer lower prices for this option.
* XXL’s New Fee: XXL now charges NOK 29 for “click and collect.”
* Customer Reaction: Customers are upset, calling the fee “even worse” than minimum order requirements for online shopping. One customer questioned the marketing strategy behind the decision.
* XXL’s Clarification: XXL states they are “running a test” too determine future pricing models for online shopping services and to optimize the interaction between their online and physical stores.

In essence, the article reports on a controversial new fee introduced by XXL for a service that is typically free, and highlights the customer backlash and the company’s justification for the change.