Year-End Member Engagement Ideas
- As 2024 nears its end, health plans and their members face numerous priorities.
- Health plans are revisiting their member engagement strategies to ensure retention during open enrollment.
- An on-demand webinar featuring Becca Jones, senior program manager, explores best practices for connecting with members. The webinar covers strategies to:
Prepare now! Medicare Advantage plans are aggressively prioritizing member engagement for 2025. This proactive approach, crucial for the upcoming Annual Election Period, focuses on strategies to boost retention and enrollment. As 2024 concludes, health plans must refine engagement tactics to close care gaps. A multi-channel approach is pivotal, as is ensuring members are informed about forthcoming plan changes. Proactive identification of at-risk members and gathering feedback are key components. News Directory 3 offers insights into best practices, including an on-demand webinar illustrating effective tactics. Effectively connecting is achievable using an omnichannel method. Member engagement is key to driving plan success. How can the latest strategies transform your approach to member interactions? Discover what’s next as we look to 2025!
Medicare Advantage Plans Prioritize Member Engagement for 2025
As 2024 nears its end, health plans and their members face numerous priorities. The Annual Election Period (AEP) for Medicare Advantage (MA) plans begins in October. Plans are actively preparing to retain current members and enroll new ones.The Annual Notice of Change (ANOC) will inform members of any cost and coverage adjustments.
Health plans are revisiting their member engagement strategies to ensure retention during open enrollment. A final push to close member care gaps has begun. A proactive, multi-channel approach to member engagement can significantly improve gap closure, member satisfaction, and plan growth through the end of this year and into 2025. Effective member engagement is key to success.
An on-demand webinar featuring Becca Jones, senior program manager, explores best practices for connecting with members. The webinar covers strategies to:
- Proactively identify members needing outreach.
- Communicate using an omnichannel, multimedia-driven approach.
- Ensure awareness of upcoming plan changes.
- Gather feedback on interactions with the plan and its providers.
What’s next
Solidifying member engagement strategies is crucial as payers prepare for a successful start to 2025. focusing on member engagement and closing care gaps will be vital.