Puma Energy, a global energy company with a significant presence in Africa and Latin America, is expanding its customer service options in Guatemala with the introduction of WhatsApp support. As of , customers in Guatemala can now contact the company via WhatsApp for assistance, marking a move towards more accessible and immediate support channels.
Puma Energy’s Guatemalan Operations
Puma Energy Guatemala operates with approximately 360 retail sites and 75 convenience stores, alongside serving one airport. The company provides a range of energy solutions, including retail fuels, commercial fuels and aviation fuel services. They emphasize a customer-first approach, aiming to provide competitive pricing and a comprehensive experience that extends beyond just fuel, encompassing fresh food and local produce at their retail locations. The company’s Guatemalan office is located at 18 Calle 24-69, Zona10 Edifcio Zona Pradera Torre IV, Nivel 15, Guatemala City, and can be reached by phone at +502 (0) 2338 9000 or via email at guatemala@pumaenergy.com.
Expanding Customer Support Options
The addition of WhatsApp support reflects a broader trend within the energy sector – and across many industries – towards meeting customers where they are. WhatsApp, with its widespread adoption globally and particularly in Latin America, offers a convenient and familiar platform for many users to seek assistance. This contrasts with traditional methods like phone calls or email, which can sometimes involve longer wait times or less immediate responses.
Puma Energy’s global reach is supported by corporate offices in Singapore, Switzerland, South Africa, and Puerto Rico. The Singapore office serves as a key hub for the company, located at 10 Collyer Quay, #29-01/05, Ocean Financial Centre. The Swiss headquarters, at 1 rue de Jargonnant, 1207, Geneva, oversees international operations. The African operations are managed from 129 Rivonia Road, The Marc, Tower 2, 8th Floor, Sandton 2196, Johannesburg, South Africa. Finally, Puma Energy Latin America is based at 996 San Roberto Street, Tower III, Monacillos Ward, San Juan, PR 00926.
Focus on Clean and Low Carbon Energy
Beyond traditional fuel offerings, Puma Energy is actively investing in clean and low carbon energy solutions. In Guatemala, this includes offerings such as solar and hybrid solutions, diesel-to-gas conversion, biofuel solutions, and carbon offsetting programs. This commitment aligns with a growing global emphasis on sustainability and the energy transition, as companies seek to reduce their environmental impact and offer customers more environmentally friendly options. This focus is particularly relevant as businesses and consumers alike increasingly prioritize sustainable practices.
Puma Energy’s Global Infrastructure and Services
Puma Energy’s operations extend beyond retail and commercial fuel supply to include aviation fuel services, serving leading airlines and airports worldwide. The company prioritizes security of supply, high-quality fuel adhering to international standards, and efficient turnaround times for its aviation clients. This demonstrates Puma Energy’s ability to operate across diverse segments of the energy market, catering to a wide range of customer needs.
Speak-Up! Helpline and Compliance
Puma Energy also maintains a confidential ‘Speak-Up!’ helpline available 24/7 in all languages spoken within the company. This allows employees and stakeholders to report grievances or suspected breaches of compliance, demonstrating a commitment to ethical conduct and transparency. Reports can be made online at pumaenergyspeakup.com or via local dial-in numbers. This infrastructure suggests a robust internal compliance program designed to address potential issues proactively.
The Puma PRIS (SV) App
While details are limited, Puma Energy also offers the Puma PRIS (SV) application, available on the Apple App Store. The app description highlights Puma Energy’s global reach and commitment to quality products and service. Further information about the app’s specific functionality is not readily available from the provided sources.
The introduction of WhatsApp support in Guatemala is a relatively small but significant step for Puma Energy, demonstrating a willingness to adapt to evolving customer preferences and leverage popular communication platforms to enhance service delivery. It reflects a broader industry trend towards more accessible and responsive customer support, particularly in regions where mobile messaging is prevalent.
