Calcium Conundrum: Merchant Refuses Compensation Despite Damaged Pet Tablets

Source: Xinwang Editor: Wang Rong 2024-11-01 14:48:53

News from Xinwang, November 1 Recently, Ms. Zhang, a citizen, encountered an annoying thing. She purchased Mader’s Pet Calcium Tablets on Taobao through the Boqi.com flagship store on October 5. She originally wanted to replenish her puppy’s body, but unexpectedly the desiccant was damaged on the day of receipt. problem. Today, the puppy has developed some health conditions, and Ms. Zhang believes that it may be related to the accidental ingestion of desiccant. However, from the merchant’s perspective, Ms. Zhang’s request for punitive damages of 1,000 yuan was too high to be satisfied, and the company could only reship the product. Currently, the matter is being processed.

The internal deoxidizer of the newly purchased pet calcium tablets is damaged

According to Ms. Zhang, she spent 20 yuan on October 5 at the Boqi.com flagship store to buy a Mader’s pet calcium tablet. This calcium tablet has a good reputation in the market, and she has always been a loyal user of this brand. On October 8, Ms. Zhang received the calcium tablets delivered by courier and happily fed two tablets to her puppy. However, when she fed the puppy calcium tablets again the next day, she was surprised to find that the desiccant inside was broken. “I thought it was strange at the time why there was something like crumbs in the calcium tablets.” Ms. Zhang recalled, “Because I didn’t turn on the lights at night and I didn’t look carefully, I thought the calcium tablets were broken. “However, when she looked at the bottle of calcium tablets again the next morning, she realized that the debris was actually desiccant.

Ms. Zhang immediately contacted the customer service of Boqi.com flagship store to report the situation. However, the response from customer service disappointed her. Customer service said that they could only reship the product to Ms. Zhang and would not compensate for the dog’s health problems. “I cannot accept this treatment plan.” Ms. Zhang said angrily, “My dog has lost its appetite since eating that calcium tablet. I suspect it is caused by the damage of the desiccant.”

Ms. Zhang said that she had taken the dog to the veterinarian, but the veterinarian could not determine whether the puppy’s health problems were related to the broken desiccant.

The merchant responded that it can only reissue goods to consumers.

In response to this matter, the customer service staff of Boqi.com flagship store responded that they have learned about Ms. Zhang’s situation and are actively handling it. “There is no problem with our product. The main component of the damaged deoxygenation bag is deoxidation agent, which contains D-ascorbic acid sodium, activated carbon, sodium bicarbonate, silica, etc. It is not toxic to pets if it is taken orally. We understand the mood of consumers very well. “We are willing to actively solve the problem.” The customer service staff said that they offered consumers a plan to reship the product, but the other party did not accept it. As for liability for compensation, customer service clearly stated that it cannot be satisfied.

Ms. Zhang could not accept the merchant’s statement. She believes that businesses are shirking their responsibilities and not really caring about the rights and interests of consumers.

Industry insiders Manager Luo, the person in charge of the Xinderui pet food store in Licang District, said that although deoxidizers and desiccants are packaged in similar forms, they are not the same product. The former consumes oxygen in the air inside food packaging and reduces the oxygen concentration. In this way, food can be “shielded” from oxygen, inhibiting the growth of bacteria and mold, thereby extending the shelf life. The latter is just to keep food dry and moisture-proof. “In small doses, most deoxidizers and desiccants are harmless. However, ingestion of these materials should be avoided.”

Lawyer comments on pet food not subject to food safety law

In response to Ms. Zhang’s experience, lawyer Ma Hongli from Shandong Qilu Law Firm commented and suggested that consumers should choose formal channels and brands when purchasing pet food. At the same time, you should also pay attention to check the production date, shelf life, ingredients and other information of the product. If you find that there are quality problems with the product or if your pet has any abnormalities after eating it, you should stop using it immediately. “In accordance with relevant laws and regulations, market supervision departments supervise and manage food production and operation activities. Pet food, as a category of food, is also subject to its supervision.”

Lawyer Ma also mentioned that pet food does not apply to food safety laws. The “Food Safety Law of the People’s Republic of China” was enacted to protect the health and life safety of the public. The food specified in it refers to various finished products and raw materials for human consumption or drinking. Pet food is specifically designed for animals and does not fall within the scope of this law. However, pet food still needs to comply with relevant laws, regulations and standards during production, processing, and sales to ensure product quality and safety.

A staff member of the Qingdao Municipal Market Supervision Bureau mentioned that consumers should keep relevant purchase vouchers and for disputes with merchants, they can call 12345 or go to the market supervision department in the jurisdiction to report them. “Generally speaking, market supervision departments will actively intervene in mediation and help consumers solve problems as soon as possible.” (Zhao Baohui)

[来源：信网 编辑：王荣]

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