CIBC Restores Mobile App and Online Banking Services
- CIBC restored its mobile banking and online services on April 13, 2026, after thousands of customers across Canada reported technical difficulties logging into their accounts.
- The disruptions peaked on the afternoon of April 13, 2026, with the real-time monitoring platform Downdetector recording more than 2,000 complaints around 3 p.m.
- Customers attempting to access the CIBC Mobile Banking app encountered a prompt stating that services were currently unavailable and that the institution was working to resolve the issue.
CIBC restored its mobile banking and online services on April 13, 2026, after thousands of customers across Canada reported technical difficulties logging into their accounts.
The disruptions peaked on the afternoon of April 13, 2026, with the real-time monitoring platform Downdetector recording more than 2,000 complaints around 3 p.m. ET.
Customers attempting to access the CIBC Mobile Banking app encountered a prompt stating that services were currently unavailable
and that the institution was working to resolve the issue
.
While the primary reports centered on the mobile application and online banking portals, some users shared via a Reddit thread that they also experienced difficulties using ATMs.
In an email sent to CTV News on the afternoon of April 13, 2026, a spokesperson for CIBC confirmed that the technical issue had been resolved.
Recovery of the services was reflected in user-reported data; by 7:30 p.m. ET on April 13, 2026, the number of complaints logged on Downdetector had decreased to fewer than 100.