Crunch Time for Small Businesses: How the Online Distribution Market Boom is Leaving Them Behind
Decline in Sales for Small and Medium-Sized Businesses in Large Supermarkets
A recent survey by the Korea Federation of SMEs has revealed that 4 out of 10 small and medium-sized businesses operating in large supermarkets have experienced a decline in sales.
The survey, which targeted 900 SMEs operating in department stores and large marts, found that 40% of respondents reported a decrease in sales through large marts in 2023 compared to the previous year. This is nearly four times the number of respondents who reported an increase in sales.
The average sales decline was 16.4%, with 36.3% of respondents reporting a decline of more than 20%. The main reason cited for the decline in sales was the growth of the online distribution market, with 80.6% of respondents stating that this had a significant impact on their sales.
In terms of measures to address the decline in sales, 67.4% of respondents cited expanding online transactions, while 25.6% reported having no special measures in place or planned.
The survey also found that the sales commission rate borne by SMEs operating in department stores and large marts was high, with an average rate of 22.4% for department stores and 18.6% for large marts. The highest commission rate was 32.0% for department stores and 30.0% for large marts.
The margin rate of large distributors in direct purchase transactions was also found to be high, with an average rate of 22.9% for department stores and 20.4% for large marts.
Regarding the level of transaction cost burden, 67.8% of respondents reported no change compared to the previous year, while 27.8% reported an increase in the level of burden.
The survey also found that the percentage of stores that experienced unfair trade practices and unfair practices during the transaction process was low, but respondents requested improvements such as minimizing event costs and reducing commissions.
Cho Moon-gap, head of the economic policy division of the Korea Federation of SMEs, emphasized the need for policy interest and support to activate offline distribution and create win-win synergy between large offline distribution companies and SMEs.
Key Findings:
- 40% of SMEs operating in large marts reported a decline in sales in 2023.
- The average sales decline was 16.4%.
- 80.6% of respondents cited the growth of the online distribution market as the main reason for the decline in sales.
- 67.4% of respondents reported expanding online transactions as a measure to address the decline in sales.
- The sales commission rate borne by SMEs operating in department stores and large marts was high, with an average rate of 22.4% for department stores and 18.6% for large marts.
Recommendations:
- Large offline distribution companies should consider strategies to strengthen their competitiveness and create win-win synergy with SMEs.
- Policymakers should provide interest and support to activate offline distribution and promote fair trade practices.
- SMEs should consider expanding online transactions and diversifying their sales channels to mitigate the impact of the decline in sales.
