Reporter Wang Yiqi/Reporting from Taipei
▲It was reported that the mechanical and electrical equipment on the first floor outside Kaibo Broadband caught fire today (10th). (Picture/Screen flip)
Xinyi Harbor and Lake are disconnected! Kaibo Broadband reported today (10th) that the cable TV was unavailable and the Internet was disconnected. People began to cry out at 12:30 noon. However, when I checked the official website, there was no information. At that time, Kaibo was in the membership APP. According to the announcement, the project is already under repair and is expected to be repaired one after another at 14:50. Unexpectedly, the repair has not been completed yet. Kaichuan announced on Facebook earlier that, “A fire broke out in the open space near the building where the new Taipei digital cable TV machine room is located. The current situation affects Neihu, Nangang, and Xinyi users who are unable to watch and use the Internet.” The estimated repair time will be before 8 p.m.
▲Kaibo Broadband users were disconnected from the Internet, but the customer service phone number could not be reached. There was no relevant news on the Internet, so they had to report for repair on the APP. (Picture/provided by readers)
News of Kaibo’s internet disconnection came out this afternoon. Some people told Sanli News Network that no matter how hard they called the customer service phone number, they could not get through. There was no relevant information on the official website. After re-opening the internet at home, they still could not access the Internet. When they opened the APP to report for repair, they were reminded: ” The signal of the queried address is abnormal, and the project is currently under repair. The estimated time is 14:50. Unexpectedly, the citizen waited until 14:50 but found that he still could not access the Internet.
▲Kaibao Broadband issued an announcement and apologized. (Picture/reproduced from Kaibo Broadband Facebook)
Kaibo Broadband will be at 14:45FacebookAnnouncement, “We are very sorry, but a fire broke out in the open space near the building where the new Taipei digital cable TV computer room is located. The current situation affects Neihu, Nangang, and Xinyi users and they are unable to watch and use the Internet! Customer service calls are currently booming, and the abnormal line engineering unit is repairing it! It will be completed as soon as possible!” The completion time after the assessment will be before 8 pm and will be resumed gradually.
▲▼Kaibo Broadband users were cut off from the Internet. They were dumbfounded and yelled, “The impact of the fire? The connection was cut off at noon yesterday, and it burned for two days?” (Picture/provided by readers)
In response to this, the user angrily complained, “The impact of the fire? The line was cut off at noon yesterday, and it burned for two days?” Other users left messages criticizing “It’s time to change the contract when it expires, it sucks” and “Can an announcement be made? Send it earlier? Otherwise, you will think it is a problem with the machine at home and it will be very troublesome.” “I can’t work all day long and have to take leave… How can I compensate for this loss?” “When I called to inquire, the customer service also said that the reason for the high volume of calls was not The line is abnormal? You keep trying to evade it, the customer service quality is really poor!” “Ha, it was said before 14:30 in the morning, and then it was postponed to 14:50. Now it is said before 20:00, do you want it? Just say that it will be restored gradually before 8 pm on May 10, 2025. It is understandable that the fire is a force majeure factor, but the promised time has been delayed again and again. At the same time, the customer service cannot get through. It is completely impossible to know the current situation and has to go through various channels. Only friends from big groups can get the news” and “It cannot be used at 10 o’clock in the morning.” However, some netizens said that the area where he is located has gradually recovered.
The Fire Department confirmed that a fire was reported at 9:50 a.m. today (10th) in the outdoor mechanical and electrical equipment of Kaibo Broadband located next to the commercial building at No. 386 Songhe Street, Nangang District, Taipei City. The mechanical and electrical equipment and debris were burned, and the burning area About 3 square meters, there were no casualties at the scene. However, since the fire occurred in a cooling unit outside a commercial building, where many companies are located, it was impossible to confirm whether it was related to Kaibo Broadband.
