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Finding Meaning in Work: Lessons from NASA Janitors and Disneyland Cast Members

[뉴스스페이스=뉴스스페이스 기자] #One. When I think of NASA (National Aeronautics and Space Administration), many thoughts come to mind, but the first thing that comes to mind is the custodian of NASA. It was when US President Lyndon Johnson first visited the National Aeronautics and Space Administration (NASA). The President sees a janitor happily cleaning the floor and asks:

“Do you really like cleaning?” (“Is cleaning that much fun?”)

The cleaner answers.

“Mr. President, I’m not just cleaning, I’m helping put humans on the Moon.”
(“Mr. President, I’m not just cleaning. I’m helping put a man on the moon.”)

Wonderful! The NASA janitor anecdote teaches us that it is more important to take pride in working together in a community and have meaning in working together than to simply be responsible for cleaning as a job. In other words, even if you do the same thing, the meaning of the work varies greatly depending on your mindset. Even if it’s just something that catches the eye in front of your house, it becomes valuable if you give it meaning.

For NASA cleaners, cleaning wasn’t just a chore. The reason NASA exists is to contribute to space exploration. His cleanup work was part of the organization’s grand mission of “space exploration.” Therefore, cleaning was a valuable and meaningful job for him. Furthermore, he might be happy to do his job.

Of course, that doesn’t mean that the cleaning task itself is trivial. What would the office scene be like in the morning if the janitor or manager didn’t clean the office? Unreplaced light bulbs will flicker here and there and garbage cans will be full of dirt. If our brain is an office, sleep acts as a cleaner. If the janitor does not clean and tidy up the office during the night, the refreshing morning will be over.

According to the 2021 Philips survey, the average sleep duration of Koreans on weekdays is 6.7 hours. According to OECD statistics from 2016, the average sleep time of Koreans is 7.51 hours, ranking last, 31 minutes less than the member country’s average of 8 hours and 22 minutes. Sleep is an investment, not a waste. Ultimately, for humans, cleanliness in the office is as important as sleep.

#2. At Disneyland the employees are called “cast”. The same goes for restaurant waiters. He is an actor who won the role of a waiter through an audition. Even the waiter’s outfit is just a stage costume. Even when dealing with customers who come to eat in a restaurant, they treat them like spectators who have come to watch their show.

This “actor effect” was most pronounced in fields in which ordinary people did not want to engage. In fact, Disneyland janitors are the best trained actors. This is because they are easily visible anytime, anywhere and are the ones that the public asks the most questions about. If you ask a Disneyland custodian, “What are you collecting now?” you will get a masterpiece answer: “I am collecting pieces of dreams that people have dropped”.

Unfortunately, for many employees, work is simply work. “These people don’t feel much flow or meaning in their work. They work to make money. Work is just a means to make a living. They change jobs if they can earn more. They want to retire as soon as possible. They want to have friends or children I advise you to find a job other than yours.

There are some employees who are in the middle stage between a job and a vocation. These are people who see work as a career. Promotion and higher salary are the goals of the job. That’s why I actively look for work and work hard. Sometimes I immerse myself in my work and feel happy. Trying to climb the ladder to a higher position.

However, a career does not give humans as much happiness and satisfaction as a vocation. The proof is that many people who embark on a career end up feeling skeptical about their lives. The pleasure of a promotion and a higher salary is short-lived, but in the end you regret living an empty life.

Ultimately, it’s a frame. By asking myself certain questions, I have a framework for making choices.
The reason why the above cleaners are always happy and satisfied with their work is because of the framework they have among the countless answers to view the situation.

Ultimately, people who look at problems from a meaning-centered perspective (high-level frame) are happy. My thoughts from the high altitude of the plane were, “It was a struggle to live on such a small piece of land, I should live humbly and generously.” On the other hand, at low altitude on the plane, thoughts change to “There are so many houses, but I don’t have a house of my own. I shouldn’t get stuck in traffic when I get home…”

Studying to get 100 points is different from studying to not get a C. Happy and successful people have different approaches. Just like looking at the amount of half water in a glass of water differently.

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