The Korea Communications Commission announced on the 24th that it would improve the terms and conditions of major telecommunication companies in order to secure the effectiveness of remedies for damage caused by communication service interruption accidents.
According to the terms and conditions of major telecommunication companies, if the service is interrupted for 3 consecutive hours or for 6 hours accumulated in a month, it is stipulated to compensate 6 times the service fee for high-speed Internet and 8 times the amount for mobile phones.
The Korea Communications Commission decided that it was necessary to reflect the recently changed communication usage environment. Accordingly, since November of last year, consultations were held with SK Telecom, SK Broadband, KT, and LG U+ to improve the system, such as the standard for compensation for damages under the terms of use.
The improved terms and conditions contain the contents of shortening the standard time for damages and increasing the amount. If the provision of high-speed Internet and mobile phone services is interrupted for more than two consecutive hours, you can claim compensation for 10 times the service interruption time fee.
If the communication service is interrupted, the fee will be automatically refunded in the next month without the user’s application. Unlike compensation for damages in which the user must apply directly, the fee refund must return the daily basis of the monthly fee according to the number of days of communication service interruption without the user’s application. However, there is an unclear aspect, so the KCC has made it clear in the terms of use that it will be automatically returned in the next month.
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Information on cessation of telecommunication service provision and compensation for damages through the telecommunication company website and customer center app will also be strengthened. The Korea Communications Commission believes that it is difficult to find information about service interruption on the carrier’s website or customer center app when an accident occurs. A separate menu will be created on the homepage and customer center app so that users can easily identify and quickly respond to communication service interruption accidents.
Revision of the Terms of Use will be implemented in July after major telecommunication companies go through the reporting procedure to the Ministry of Science and ICT and improve the computer system for each operator. The reorganization of the website will take place in mid-August.
