Kaiser Permanente Outage: Pharmacies Use Manual Systems
- Kaiser Permanente is grappling with a widespread system outage, leading to notable disruptions in its healthcare services.
- The company acknowledged the kaiser Permanente system outage in an alert to Northern California residents, stating that intermittent network interruptions are affecting several applications, including electronic health records.
- Reports on social media indicate that Kaiser Permanente facilities in Southern California,Maryland,and Portland are also experiencing similar issues.
Kaiser Permanente is battling a widespread healthcare system outage impacting numerous services. Pharmacies are now using manual systems to fill prescriptions, leading to notable delays for patients across multiple locations, including Northern and Southern California, Maryland, and Portland. Online features, such as e-visits and billing, are temporarily unavailable, adding to the challenges. Expect extended wait times and potential difficulties accessing medical records. This healthcare system outage has forced staff to work around the clock to restore normal operations and electronic health records. The Kaiser Permanente system outage is affecting everything from payment terminals to prescription processing. News Directory 3 is following the story closely. Wondering when services will be back to normal? Discover what’s next …
Kaiser Permanente System Outage Disrupts Healthcare Services
Updated May 28, 2025
Kaiser Permanente is grappling with a widespread system outage, leading to notable disruptions in its healthcare services. the outage is affecting hospitals and pharmacies, forcing staff to revert to manual processes for tasks such as filling prescriptions. This healthcare system outage is also impacting access to various online features and slowing down operations across multiple departments.
The company acknowledged the kaiser Permanente system outage in an alert to Northern California residents, stating that intermittent network interruptions are affecting several applications, including electronic health records. Consequently, patients may experience difficulties accessing e-visits, billing information, the message center, and medical records. The pharmacy delays are particularly acute, with some patients facing extended wait times.
the disruptions extend beyond Northern California. Reports on social media indicate that Kaiser Permanente facilities in Southern California,Maryland,and Portland are also experiencing similar issues. The company’s customer service team has responded to user inquiries on X, confirming awareness of the outages and assuring customers that they are working to restore services as quickly as possible.
One staffer recounted firsthand experience at a Kaiser hospital pharmacy, where all systems, including payment terminals, were down. Pharmacists were required to complete point-of-sale forms manually, leading to significant delays.Staff warned patients that even simple prescriptions could take up to an hour to process.
What’s next
Kaiser Permanente is actively working to resolve the system issues and restore normal operations. Patients are advised to check for updates and expect potential delays in accessing certain services until the system is fully functional.