Oahu Residents Can Get $240 in Sewer Bill Credits by Oct 31

The City and County of Honolulu’s Department of Environmental Services has approved 1,886 applications and awarded more than $442,880 in sewer bill credits since launching its financial relief program in May, honolulu.gov reported. Officials are now urging eligible residents to submit their paperwork before the fast-approaching deadline on October 31, 2026, as late submissions will not be accepted.

Department of Environmental Services Processes over 2,742 Applications

Since the Customer Assistance for Residential Environmental Services program opened, the agency has received a total of over 2,742 applications from local households seeking utility relief. Out of that total volume, administrators have successfully approved 1,886 requests for funding. The initiative aims to help local families offset recent adjustments in municipal sewer fees across Oʻahu.

Household Income Limits for Sewer Credit Eligibility

The relief program provides up to $240 in annual sewer bill credits directly to qualifying residential accounts. To qualify, applicants must be Oʻahu residential sewer customers with a household income falling below 80 percent of the area median income. ENV Director Roger Babcock emphasized the urgency of reaching every qualifying family before the window closes.

CARES was created to help local families offset changes in sewer fees. If you think you qualify, apply today. We want to make sure every eligible household gets the support they need.

Roger Babcock

Required Documents and October 31 Submission Deadline

Applications must be postmarked no later than October 31, 2026. Applicants are required to include a copy of their most recent sewer bill along with their 2025 tax returns. Paper forms can be printed online at Honolulu.gov/env/cares or picked up at public libraries and Satellite City Halls. Completed physical paperwork must be mailed to the Department of Environmental Services at PO Box 60690, Ewa Beach, HI 96706, or dropped off in person Monday through Friday from 7:45 a.m. to 4:30 p.m. at 91-2060 Franklin D. Roosevelt Avenue, Suite 220, in Kapolei. Officials confirmed that applications will not be accepted online.