International Center / Reported by Shi Yuyun
▲ A Taiwanese female passenger with a disability was denied boarding by Peach Airlines prior to boarding a flight in Japan because she could not visually see the electric wheelchair battery.
Please read on….
On April 5, a Taiwanese female passenger with a disability wanted to take Peach Airlines back to Taiwan at Naha Airport in Okinawa Prefecture, Japan Before boarding the flight, Peach refused to board the flight because “the seat battery could not be seen electric wheel from outside.” , making her feel discriminated against. In response, the Japanese government notified all airlines to allow passengers to confirm electric wheelchair batteries with documents or verbal statements.
According to Japan’s “Mainichi Shimbun” report, 43-year-old Taiwanese tourist Lin Junjie suffers from congenital osteogenesis imperfecta, a rare disease that tends to break travel bones. On April 5, when I was about to take Peach Airlines back to Taiwan at Naha Airport in Okinawa Prefecture, Japan, I had submitted relevant information about the electric wheelchair battery to Peach in advance, I was informed by Peach Airlines staff , “Because the body of the battery can’t be seen. So I can’t get on the plane”, which made her feel discriminated against.
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The “Central News Agency” reported that Lin Junjie was forced to take another airline’s flight back to Taiwan the next day (the 6th). She had flown on many airlines, but this was the first time she had been refused boarding because of a battery.
Peach Airlines noted that due to aviation security, the company’s regulations not only require confirmation of documents, but also a direct visual inspection of the battery. The wheelchair confirmation form on the official website also states that wheelchairs whose batteries cannot be removed without equipment will be refused transport if they cannot be transported.
The Peach Airlines public relations office explained that no discrimination was intended and they are very sorry if passengers feel discriminated against.
In this regard, the Ministry of Land, Infrastructure, Transport and Tourism of the Japanese government said that Japanese aviation law does not require the battery body to be confirmed on the spot Passengers can use documents or verbal statements to confirm this battery has been notified to all airlines on the 15th. Peach Airlines has received the latest notification and will review how to respond.
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