Rathwood Development Delays: Customer Frustration Grows
- This article details numerous complaints against Rathwood Fuel & Home, a company based in Carlow and Wicklow, Ireland.
- * Widespread Delivery Delays: Multiple customers (Cathryn, Thomas, Paulette, Mark, Grainne, and Ann) report significant delays in receiving orders placed months ago - some dating back to January.
- The article emphasizes the author's reluctance to negatively impact a company that provides local employment and positive experiences (like the Santa Grotto), but stresses the importance of highlighting...
This article details numerous complaints against Rathwood Fuel & Home, a company based in Carlow and Wicklow, Ireland. Here’s a summary of the issues:
* Widespread Delivery Delays: Multiple customers (Cathryn, Thomas, Paulette, Mark, Grainne, and Ann) report significant delays in receiving orders placed months ago – some dating back to January. These delays have been repeatedly pushed back.
* Poor Communication: Many customers (Grainne especially) struggle to get any communication from Rathwood regarding their orders, with emails and messages going unanswered.
* Refund Issues: Customers who have cancelled orders (Cathryn, Paulette, Ann) are facing difficulties receiving refunds, with promised timelines not being met. Some are told they don’t know when a refund will be processed.
* Inadequate Compensation: One customer (Cathryn) found offered compensation – a voucher or Santa Grotto tickets – to be irrelevant and insufficient given the core issue of undelivered firewood.
* Specific Order Examples:
* Cathryn: Ordered firewood in March/April, delivery now pushed to November, order cancelled, refund pending.
* Paulette: Ordered patio furniture in January, partial delivery in May, remainder cancelled, seeking refund.
* Thomas: Ordered oak logs in January with a “Wait and Save” discount, delivery repeatedly delayed to November.
* Mark: Ordered a kid’s bed in September, given multiple delivery scenarios, now told the bed isn’t coming, no refund.
* Grainne: No delivery or communication on order, despite numerous attempts to contact Rathwood.
* Ann: Ordered a pergola in March, cancelled in September, refund not received despite promises.
The article emphasizes the author’s reluctance to negatively impact a company that provides local employment and positive experiences (like the Santa Grotto), but stresses the importance of highlighting the ongoing issues customers are facing, particularly as a previous article suggested problems were being resolved.