Southwest General & Notable: Patient Access Platform
- Southwest General Health Center in Ohio is adopting Notable's platform to create a more streamlined patient access point.
- The current manual registration and intake procedures at Southwest General often burden staff, leading to backlogs and delays in care.
- With Notable’s technology, Southwest General will use AI agents to handle appointment confirmations, cancellations, and rescheduling.
Southwest General Health Center in Ohio is revolutionizing patient access with Notable’s platform. This innovative move integrates AI agents to automate critical processes like registration and intake,directly addressing the challenges of staff burden and care delays. The primary_keyword, “AI integration,” streamlines check-ins and enhances the patient experience. Optimize your healthcare operations with the secondary_keyword, “patient access,” by understanding how this technology personalizes and simplifies care. jae Zayed, chief information officer, highlights the commitment to innovation to personalize patient care. Find out more about how this platform improves accessibility. For insights into the transformation of patient access, News Directory 3 is your go-to source. Discover what’s next in healthcare technology trends.
Ohio Hospital Deploys AI for Easier Patient Access
Updated June 12, 2025
Southwest General Health Center in Ohio is adopting Notable’s platform to create a more streamlined patient access point. The acute care facility intends to use this platform to automate manual processes, including registration, intake, and care gap outreach, enhancing the patient experience.
The current manual registration and intake procedures at Southwest General often burden staff, leading to backlogs and delays in care. The care gap closure outreach, which requires staff to contact patients about overdue screenings, adds further administrative strain, potentially extending waiting lists and delaying preventative care. The new AI integration seeks to resolve these issues.
With Notable’s technology, Southwest General will use AI agents to handle appointment confirmations, cancellations, and rescheduling. The AI will also verify and collect necessary facts to streamline check-in,communicate with patients in their preferred language and method,and assist them in navigating their healthcare needs.
“At Southwest General, we’re committed to redefining the patient experience through innovation and compassion,” said Jae Zayed, chief information officer. “As a community-based hospital, our partnership with Notable allows us to make care more accessible and personalised, starting well before a patient steps through our doors.”
notable CEO Pranay Kapadia said, “At the end of the day, providing a high level of care and ease of access to healthcare are top goals of any healthcare system. With the unique ability of our AI platform to automate these processes, reducing friction along the patient journey, we can help Southwest General exceed those expectations while eliminating burdensome manual work for staff.”
What’s next
This move follows a similar partnership where imperial Valley Healthcare District also collaborated with Notable to personalize registration and patient intake, indicating a growing trend in using AI to improve patient access and streamline healthcare operations.