The seller is surprised, sends 2 bottles of wine to the customer. The box has been changed to the destination. bottle of wine left over Delivery has not yet been answered.
(March 15, 2023) The reporter received a complaint from a wine seller on Phu Tub Berk that the wine was delivered to a customer through a private courier. But when the product arrives, the customer finds that the wine bottle has signs of being opened. And only the bottom of the two bottles remained stuck. The product is damaged, so it has been wrapped again. and he was wondering how the product had problems How are wine corks opened? If the product has a problem, why not notify yourself? And he called the company’s call center and the delivery staff But there was still no clear answer, and he seems to be avoiding responsibility so he came to complain through the media
Ms revealed Chayapa, 26, that she has opened a shop selling mixed fruit wines. The two various fruits on Phu Tub Berk, including customers who order online In the past, he had delivered goods to customers with private transport companies. And there has never been any problem and if the product was damaged the company will let you know back.
For the case where there is a problem, there are customers in Phra Nakhon Si Ayutthaya province. He ordered 2 bottles of fruit wine, so it was wrapped in cushioning material and packed well in a box. He then sent it to private transport on March 7, 2023, where he informed that inside was a bottle of wine and that he knew the conditions of transport. because it was already sent to customers regularly Until March 12, 2023, he received a call from a customer saying that the wine sent had a problem, the cork was opened, inside there was only wine left at the bottom of the two bottle, at the same time, we also sent a clip taken when opening the wine bottle to see as well
He noticed that the parcel box sent to the customer was not the box that wrapped a plain brown box was the box that had been wrapped from the origin. There is no message, but the box that reaches the customer is a brown box. A message is to be written and addressed as a mailbox. The customer said the reason the clip was filmed was because the product box was unusually light. Not as heavy as last time
After that, he called that company’s call center. the call center had asked him to call and speak to the delivery staff The employee said there is a problem with their product The delivery center in Phitsanulok Province has wrapped and changed the box to a new one. So he argued If the product has a problem, why didn’t you report back to yourself? Also it is impossible for the wine cork to open itself. He then called the call center back again. but he got an answer saying Will the center in Phitsanulok call to explain But so far, I still have not contacted in any way.
