Issue with Dolby Access on Windows PC and Xbox Series X | S
Users have been experiencing difficulties with the Dolby Access app on Windows 10 and Windows 11 PCs, as well as on the Xbox Series X | S console since around October 27, 2023. The app fails to start, with a loading screen persistently displayed, preventing any progress.
Dolby Access – Can’t get past this screen
In some cases, the app may even crash after reaching this point.
Troubleshooting Solutions
While we await a permanent fix for this issue, there is a temporary workaround that users can try. By taking your Windows 10/11 PC or Xbox Series X | S offline before starting the Dolby Access app, you can bypass the loading screen and successfully launch the app’s home screen. Once inside the app, you can perform any necessary operations and then reconnect to the internet.
If this approach doesn’t work initially, it is advised to attempt it multiple times until a successful outcome is achieved.
It is important to note that currently, it is necessary to go offline every time you wish to use Dolby Access. We are eagerly anticipating a resolution to this bug and hope for a future update that rectifies this inconvenience.
From around October 27, 2023, on Windows 10 / Windows 11 PC and Xbox Series X | S,There is an issue where Dolby Access does not start.
Problem overview
Even after starting the Dolby Access app, the following loading screen continues to be displayed and the app does not progress and does not start.
Dolby Access – Can’t get past this screen
Depending on the environment, the app may crash after this.
How to deal with it/troubleshooting solutions
As a temporary solution,Try taking your Windows10/Window11 PC or Xbox Series X|S offline and then start Dolby Access. This will exit the loading screen and boot, displaying the home screen.After performing any operations within the app, you can return to online and use it as before. (If it doesn’t work, try several times)
For now, you need to go offline every time you start Dolby Access. We are waiting for the bug to be fixed.
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