Frequently Asked Questions

Ordering and Payment

• Is the product you are ordering⁤ a⁤ pre-order item?

For​ pre-order⁢ products, the release date‍ is listed in the product details. Products without ‌a release date are expected⁣ to be in​ stock soon, and ⁢the expected stock ‍date is ‌listed before the product name. Products in stock that can be shipped ⁢the same day are marked with the product name [입고 완료].

• How do I pay?

Payment is possible through various methods such as credit card, mobile phone, simple ⁣payment, and bank transfer. When making a deposit without ⁤a bankbook, please note‍ that the depositor​ name and ​amount entered⁣ on the order form must ⁢be the ⁣same for automatic deposit processing.

• What is⁣ the deposit?

Most ⁣figures are operated on a reservation‍ basis. You pay a certain amount of the⁤ initial product up front, and then ⁣you can pay ⁤the remaining balance after the product is released and stock is determined. Of ⁤course,⁣ you⁤ can⁢ also pay the full⁣ amount up front.⁤ We will notify you of the balance payment via SMS. If ‍you refuse to receive the text message, the balance payment ⁤text message will not‌ be sent, so please ​make‌ sure to receive it.

Shipping and Delivery

• What about⁣ shipping and delivery costs?

For ‌products in stock, orders ​placed before ⁣3:00 PM on⁤ weekdays are processed for ⁢shipment. Products are‌ not shipped⁤ on Saturdays or public holidays. We will ship pre-order⁤ items as‌ quickly⁣ as possible as they become available. Shipping costs are free for one order when the purchase is over 70,000 won,​ and a shipping fee of 3,000 won is⁣ charged for purchases under 70,000 won. For reserved products, if you pay a deposit for a product under 70,000 ⁣won, the shipping fee will​ be charged when paying the balance.

Returns ‌and Refunds

• How do I cancel an​ order and get a refund?

You can apply ​for a refund within ​7 days of receiving the product. However, cancellation is​ not ⁤possible if the product is opened​ or damaged. If ⁣you cancel‌ your order due to a ⁢simple change of mind, you will be responsible for paying the round-trip shipping fee of 6,000 won. Refunds will be processed ⁤via the payment method ⁢you used, and if the cancellation period has⁤ ended, the fee will be deducted and ‌the refund will be deposited into your account.

Defective Products and After-Sales Service

• What about defective ⁤products, exchanges, and after-sales ⁤service?

Due ‍to the nature of the collectibles, if there‍ is a defect, they cannot be exchanged for a‌ new‌ product, and partial​ processing such as ​part exchange is ‍the basic after-sales service method. Determination of product ‌defects is handled​ by the customer​ center. AS can only be processed if it is received within⁤ 7 days ‍of receiving the‍ product. ⁢For A/S, the product must be fully inspected ‌and received at once for smooth processing.‌ If received in installments, shipping costs may be charged.

Please understand that discounted items cannot‍ be returned ⁣for after-sales service, exchanged, ​or refunded ​due ⁣to reasons such as defective product, painting errors,​ damaged packaging, or simple ⁢change of ⁢mind. Scratches, paint chips, design structures, etc. that occur during the ​manufacturing process are not ​eligible for A/S, but broken​ parts, missing parts, and ⁤molding defects that are clearly ‍visible ‍upon ⁢opening⁢ or appearance are eligible for A/S.

Personal Information ⁢Changes

• Things to‍ note when changing personal information

When changing⁣ personal information such as the delivery address and phone number, the order form contents⁢ will not be changed simply⁣ by ⁢changing the customer’s personal information. If you wish to change your‍ personal information, you​ must request a change to the delivery address listed on the order form through 1:1 chat or⁢ the bulletin ⁣board. The buyer is responsible for any issues‍ that arise from returning‌ to a previous delivery address without requesting it from the customer ‌service center or from not receiving notice of ‌the balance payment.