[Windows 10]Causes and solutions when you cannot shut down! – OTONA LIFE

What causes Windows 10 not to finish or shut down? In this article, we will explain in detail the causes when Windows 10 cannot be shut down and how to deal with it according to the situation, such as when an error message is displayed.

[Windows 10]Possible causes when you cannot shut down

If Windows 10 cannot be shut down, the possible causes are:

● Malfunction of peripheral equipment
● Compatibility of personal computers and peripherals
● Other software interferes with Windows Update
● Influence of security software
Virus infection of PC
Trouble with the hard disk
●Electricity accumulated inside the PC

The reason why the computer cannot be shut down is not only caused by the computer itself, but also caused by the peripheral devices. Let’s take a closer look at what the causes are and how you can fix Windows 10 won’t shut down on your own.

[Windows 10]What to do when you cannot shut down[When an error message is displayed]

When Windows 10 fails to shut down, you may get the error message “This app is preventing shutdown”. Here are 3 ways to deal with the error message:

[Solution 1]Disconnect the network connection

Even if you get an error message saying “This app is preventing shutdown,” sometimes it’s not the app that’s preventing it, but the network. Disconnect your computer from the network, then try shutting down again.

If using a wired connection, unplug the LAN cable from the computer. If you’re on a wireless connection, disconnect from the taskbar notification area.

[Solution 2]Save the app you are working on

Windows 10 may not be able to shut down due to unsaved work being done by running apps. If you’re doing document editing, image processing, video processing, etc. with an app, save your work and then shut it down.

[Solution 3]Quit the app

Shutdown may be prevented by some application running. If you can’t shut down, try closing all running apps before shutting down. If an app is causing the “This app is preventing shutdown” error message, quitting all apps will allow you to shut down.

[Windows 10]What to do when you can’t shut down[If it doesn’t finish even after shutting down]

You have performed an operation to shut down Windows 10 and it is in the process of shutting down, but it does not finish. Here are four things to do if the shutdown process never finishes.

[Solution 1]Run Windows Update

A Windows Update bug may be causing the shutdown process to never finish. In that case, a program that fixes the bug will be distributed promptly.

Running Windows Update and installing the hotfix should fix the shutdown issue.

Run Windows Update

[Solution 2]Check the hard disk for errors

Shutdown may not be possible due to an error in the hard disk or SSD of the storage media installed in the computer. If the hard disk or SSD is the cause, there is a possibility that it will return to normal by performing an error check and repairing it.

Here’s how to check hard disks and SSDs for errors. This time, we will perform an error check on the C drive where the Windows 10 system is stored. The same procedure can be used to check other drives for errors.

In Windows 10 Explorer, right-click “Windows (C:)” under This PC and click “Properties”

Open the Tools tab and click Check

If the drive is scanned and errors are found, a message will appear on the screen and a reboot will be required. Follow the on-screen instructions to fix the error.

[Solution 3]Remove all connected peripheral devices

If you can’t shut down Windows 10, it may be caused by peripherals connected to your computer. Shutdown may not be completed due to unexpected devices such as an external HDD, mouse, and keyboard.

If you think that the peripheral device is the cause, try removing all peripheral devices once and shutting down. If the cause is a peripheral device, identify the device that is the cause and replace it with one that supports Windows 10, or update the driver.

[Solution 4]Forcibly shut down the computer

If the above three solutions do not solve the problem that the shutdown does not finish, try forcefully shutting down the computer. You can force shut down your computer by pressing and holding the power button on your computer.

If pressing and holding the power button doesn’t shut it down, unplug it, and if it’s a laptop, remove the battery to completely cut off the power supply.

Forced shutdown by long-pressing the power button or cutting the power supply places a heavy load on the computer. Also, unsaved data will be lost, so this is the last resort if you can’t shut it down.