Your Data, Our Priority: Important Update for Global Music Lovers Outside Japan

Service cancellation and customer
Notice regarding personal information

■About service cancellation
If you wish to cancel the service you have already subscribed to, please click “Service Cancellation” below and complete the procedure.
If you have any questions, please contact us using the inquiry form below.
*Please note that if you do not complete the cancellation procedure, billing will continue.

■Requests for disclosure or deletion of customer personal information
If you wish to request disclosure or deletion of your personal information acquired by Recochoku Co., Ltd. or Tower Records Co., Ltd. based on the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”), please refer to this notice and this service usage agreement. Please agree to the following document regarding the handling of personal information by Recochoku Co., Ltd. or Tower Records Co., Ltd. depending on the account you selected at the time, and then submit your request using the inquiry form below.

Please note that the content of your inquiry, e-mail address information, and other personal information obtained during communication regarding your inquiry will be used to respond in accordance with the Personal Information Protection Act. Please note that Recochoku Co., Ltd. will acquire such information on a temporary basis and provide it to Tower Records Co., Ltd. to the extent necessary for disclosure or deletion of the personal information requested.

For customers who have made a request, Recochoku Co., Ltd. or Tower Records Co., Ltd. will contact you via the email address provided in the inquiry form.

[Customers using Club Recochoku Account/d Account]
Recochoku Co., Ltd.’s “Privacy policy and handling of personal informationPlease see “.

[Customers using Tower Records Members Account]
Tower Records Co., Ltd.’s “Privacy statementPlease see “.

■Others
The contents of this notice may be revised in order to strengthen the protection of customers’ personal information, or in response to changes in applicable laws, national guidelines, and other norms.

*When making inquiries, please be sure to check the “Notice regarding service cancellation and customer personal information” above.
*Inquiries can only be made in Japanese.