Evri and Yodel: Worst Parcel Deliverers Ranked Again

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Key Findings of Ofcom’s Parcel Delivery Survey:

* ​ Evri ⁤is the most complained about: Evri (formerly‌ Hermes)‌ has the lowest customer satisfaction at 61%, with 71% ⁤of customers experiencing issues.
* ​ UPS and DHL are ⁢strong​ performers: Both UPS and DHL⁣ have a satisfaction‌ rate of ⁣55%.
* overall Satisfaction: Average overall satisfaction is ⁢78%, unchanged from the previous year. However, ​experiences vary substantially between companies.
* Delivery Issues are Common: Over two-thirds (68%) ‍of ​consumers experienced‍ a delivery issue in the past six months.
*‍ Common‍ Problems: The most frequent issues are delivery delays ​(28%), parcels ​left ⁤in​ inappropriate locations (26%), insufficient knocking (20%), and not enough time to answer the⁣ door (19%).
* improvement in Contacting ⁣Operators: ⁤Satisfaction with contacting parcel operators and complaint handling has slightly‌ increased ⁢(from 41% to 45% and 43% to 46% respectively).
* Focus on ⁤Vulnerable Consumers: Ofcom is pushing for improvements, notably for disabled consumers and those with limiting conditions, who are⁣ more likely to experience delivery‍ difficulties.
* ⁢ Parcel Volume: UK consumers sent and received a‍ record 4.2 billion parcels last year, a 7% ‍increase.

Yodel’s Performance & Financials:

* Yodel is struggling: The article⁤ links to a previous report ​stating Yodel’s losses more⁢ than doubled, reaching £105.2m for⁤ the latest​ financial year (compared to £48.2m in 2023).
* Evri’s Response: Evri states they’ve invested £57m in operations ⁣and technology to improve service and highlights positive⁢ customer reviews.

In essence,the article ‍highlights a⁤ mixed picture in the UK parcel⁣ delivery market. While overall satisfaction is reasonable, ‌notable issues persist, and some companies (particularly Evri and Yodel) are facing⁤ challenges in ⁣customer satisfaction and⁢ financial performance.