Protect Yourself from Scammers Posing as Lumitel Technicians

Scammers are increasingly targeting Lumitel customers, attempting to steal money from their Lumicash accounts. These thieves pose as technicians, using various tactics to gain their victims’ trust.

How the Scam Works

Scammers will often contact their victims via WhatsApp, claiming to be from Lumitel and stating that they need to investigate a connection issue. They may ask for codes to be sent, supposedly to update the system. However, these codes can be used to access the victim’s Lumicash account and steal their money.

A Victim’s Story

Belyse, a 24-year-old student, was targeted by these scammers. She received a call from a person claiming to be a Lumitel technician, who asked her to send codes to update the system. Fortunately, she became suspicious and asked her friends, who informed her that it was a scam.

Another victim, Antoine, also received a call from a scammer posing as a Lumitel technician. However, he was not fooled and reported the incident to his contacts, warning them about the scam.

Precautions to Take

According to Bernard, a customer service representative at Lumitel, the following precautions can be taken to avoid falling victim to these scams:

• Be cautious when receiving calls from unknown numbers.
• Never enter Lumicash codes or confirmation codes for WhatsApp.
• Do not provide personal data to unknown individuals.
• Use two-step verification to secure your WhatsApp account.
• If you lose your SIM card, report it to the police or block it at Lumitel to prevent it from being used for malicious activities.

What to Do If You’re a Victim

If you suspect that you have been targeted by these scammers, report the incident to Lumitel’s customer service immediately. You can also visit a Lumitel agency for assistance.

Remember, Lumitel technicians will never ask for personal data or codes over the phone. If you’re unsure about the authenticity of a call, hang up and contact Lumitel’s customer service directly.