LG U+ Compensates Users for Internet Connection Error
On the afternoon of the 17th, LG U+ announced a compensation plan for users who experienced a wired Internet connection error earlier this month. The company has decided to reduce the usage fee for the day of the incident and refund an amount equivalent to 10 times the time lost.
Details of the Compensation Plan
According to the terms and conditions, users of Internet and Internet combination services who experienced inconvenience in connection will receive a refund equivalent to one day of the service plan plus a fee equal to 10 times the time during the disturbance.
For example, a user of the ‘Premium Safe 1GB’ plan, which costs 42,900 won per month, will receive compensation if they experience disruption for 2 hours. In this case, the compensation will total 2,622 won, which includes 1,430 won per day plus 1,192 won, which is 10 times the usage amount for the time damaged.
The compensation will be automatically reflected in the November utility bill that appears next month.
Background of the Error
On the afternoon of the 7th, Internet connection on the LG U+ wired network was lost due to an Internet Protocol (IP) classifier error during the network inspection process. This resulted in inconvenience for some users, with disruptions lasting as little as 10 minutes or as long as around 5 hours.
This compensation plan demonstrates LG U+’s commitment to addressing the impact of the recent Internet connection error on its users. By providing a refund equivalent to 10 times the time lost, the company aims to mitigate the inconvenience caused by the incident.
Reporter: Heo Won-seok
[비즈니스포스트] LG U+ decided to reduce the usage fee on the day of the crash for users who experienced a wired Internet connection error early this month and refund an amount equivalent to 10 times the time lost.
LG U+ announced this compensation plan through a notice posted on its website on the afternoon of the 17th.
▲ LG U+ will reduce the usage fee on the day of the accident for users who experienced a wired Internet connection error in early November and refund an amount equivalent to 10 times the time lost.
According to the terms and conditions, users of Internet and Internet combination services who experience inconvenience in connection will receive a refund of the amount equivalent to one day of the service plan plus a fee equal to 10 times the time during the disturbance.
For example, if a user of the ‘Premium Safe 1GB’ plan, which costs 42,900 won per month, experiences disruption for 2 hours, he or she will receive compensation of 1,430 won per day plus 1,192 won, which is 10 times the usage. amount for the time damaged, for a total of 2,622 won.
Compensation is automatically reflected in the November utility bill that appears next month.
Earlier, on the afternoon of the 7th, Internet connection on the LG U+ wired network was lost due to an Internet Protocol (IP) classifier error during the network inspection process.
As a result, some users experienced inconvenience in accessing the Internet for as little as 10 minutes or as long as around 5 hours. Reporter Heo Won-seok
#refunds #times #downtime #fee #customers #affected #Internet #connection #error
