Microsoft is Discontinuing the Xbox Cloud Gaming App for 2020 Samsung TVs
- Microsoft is removing its Xbox cloud gaming application from 2020 Samsung smart televisions, according to a report published by Windows Central.
- Users who own 2020 Samsung smart TV models received direct email notifications regarding the upcoming termination of the app.
- The app deprecation comes amid broader strategic shifts for Microsoft's cloud gaming initiatives.
Microsoft is removing its Xbox cloud gaming application from 2020 Samsung smart televisions, according to a report published by Windows Central. The change, slated for November 3, 2026, means owners of those specific TV models will no longer be able to access Xbox Cloud Gaming or Xbox Game Pass directly through the built-in television software.
Impact on 2020 Samsung Smart TV Owners
Users who own 2020 Samsung smart TV models received direct email notifications regarding the upcoming termination of the app. The company stated that updates to the underlying technology powering Xbox Cloud Gaming are no longer compatible with the operating system version found on those six-year-old displays. As of November 3, 2026, affected customers will lose direct cloud access to compatible game titles and subscription libraries on those sets. Microsoft noted in its communication to users that streaming remains available on newer Samsung smart televisions released from 2021 onward, as well as alternative hardware including personal computers, smartphones, tablets, and dedicated Xbox consoles.
Broader Cloud Gaming Strategy and Adoption Rates
The app deprecation comes amid broader strategic shifts for Microsoft’s cloud gaming initiatives. When adjusting consumption models for Xbox Game Pass subscribers, the company pointed to rising operational costs as a driving factor behind service limits. Data released by Microsoft indicates that limited Xbox Cloud usage impacts only four percent of the total subscriber base. Asha Sharma, head of Xbox, recently told The New York Times that the previous marketing concept centered around the phrase this is an Xbox has evolved. Leadership now focuses on targeted device compatibility rather than universal hardware availability, adjusting platform support based on actual usage numbers and hardware capabilities.