Attention to Citigroup Customers: Suspension of Quanlian and PX Pay Services
By Chen Yimin, Taipei Reporter
Attention to 2.77 million Citigroup cardholders! Following the merger with DBS Bank (Taiwan) in August, Citigroup has been making adjustments to customer rights and benefits. Recently, customers have been notified that starting from July 7, Quanlian will no longer accept Citicard credit cards, including PX Pay and Quanlian Road for shopping.
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A notification letter was sent to Citigroup customers, stating that in response to the sale of Citigroup (Taiwan) Bank’s consumer finance business to DBS Bank, Citi credit cards will be temporarily unavailable in Quanlian from 7/7/2023. Customers are advised to use alternative payment methods. The schedule for the resumption of Citi credit card services will be announced separately.
This news has left many loyal Quanlian fans disheartened, as the Citi card was one of the few that provided cash bonus points for Quanlian transactions. However, it’s important to note that the Easy Card function of Citi co-branded card will remain unaffected.
DBS Bank is currently assisting its 2.77 million cardholders in smoothly transitioning to new cards to avoid any confusion during the merger. Original Citi credit cardholders can continue to use their cards without disruption until they are renewed by DBS Bank. Additionally, DBS has released an updated credit card rights notice, which includes more than 10 reward scheme redemption activities set to start on August 1. The rules of the game will be adjusted gradually.
According to the notice issued by DBS to cardholders, there are 14 items undergoing adjustments. These include credit card credit redemption, “instant usage discount” service, “bill discount” service, mileage redemption, designated store usage discounts, high-speed train fare discounts, DBS Apple Star Mall, movie ticket discounts, free city parking, credit card annual fee discounts, HAPPY GO points, love gifts, convenience store benefits, and value-added travel services.
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Among these adjustments, the high-speed rail fare discounts and DBS Apple Star Mall services will remain unchanged until the end of the year. From August 1, the discounting services at designated stores will begin removing some stores. ETtoday Cloud News has provided 7 picture cards for card lovers to immediately understand these changes.
DBS Bank mentioned in the notice that it intends to acquire Citigroup Commercial Bank (Taiwan)’s consumer finance business, which will take effect on the split base date (currently scheduled for August 12, 2023). This means that DBS Bank will take over the services provided to original Citigroup cardholders by August 11. However, it’s important to note that certain aspects, such as the Global Travel Card, will face some reductions. After August 11, the following original Citi frequent flyer programs will no longer be available: Etihad Airways, Blue Sky Frequent Flyer Program, Qantas, Qatar Airways, Virgin Atlantic Airline Club, IHG Priority Club/Intercontinental Hotels.
▲ Attention Citigroup 2.77 million cardholders, starting from July 7, Quanlian and PX Pay service will be suspended. (Dazhi Photo/Video/Associated Press)
Reporter Chen Yimin / Taipei Report
Attention 2.77 million card friends! DBS Bank (Taiwan) merged with Citigroup’s consumer gold business in August, and Citigroup has also continued to adjust customer rights and benefits. Recently, customers were informed that they can no longer use Citicard credit cards when going to Quanlian, starting from July 7 , even PX Pay and Quanlian Road for shopping Also call the card.
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Citigroup customers recently received a notification letter, Citigroup pointed out that in response to the sale of Citigroup (Taiwan) Bank’s consumer finance business to DBS Bank, from 7/7/2023, Citi credit cards will be temporarily unavailable in Quanlian (including PXPay and online shopping), use other payment methods, and the service schedule for the resumption of Citi credit card services will be announced separately.
Since this Citi card is one of the few that can get cash bonus points by swiping Quanlian, many loyal Quanlian fans wept after receiving this notification letter, but the Easy Card function of Citi co-branded card will not Easy Travel is affected.
DBS is currently doing its best to help 2.77 million cardholders “painlessly replace their cards” To avoid confusion in the early stages of the merger, original Citi credit cardholders can continue to use them as normal , and they will renew their cards within one. DBS has also released the latest credit card rights notice Redemption activities for more than 10 items in the reward scheme will start on August 1, and the rules of the game will be adjusted successively.
According to the notice issued by the DBS to cardholders, there are 14 adjustment items, including credit card credit redemption, “instant usage discount” service, “bill discount” service, mileage redemption, discount from designated store usage services, High redemption – high speed train fare discounts, DBS Apple Star Mall, movie ticket discounts, free parking in the city, credit card annual fee discounts, HAPPY GO points, gifts of love, convenience stores, value added travel services.
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Among them, the two services of exchanging high-speed rail fare discounts and DBS Apple Star Mall will maintain the status quo until the end of the year; discounting of use services in designated stores will begin to remove some stores from August 1, “ETtoday Cloud News” today (23 ) Day also arranged 7 picture cards for card lovers to understand immediately.
DBS Bank pointed out in the notice that it intends to acquire the consumer finance business of Citigroup Commercial Bank (Taiwan), and will take effect on the split base date (currently scheduled to be August 12, 2023), which means that the original Citigroup cardholder services will provide By August 11, DBS Bank will take over.
However, the public should be aware that some parts have shrunk a little, such as the Global Travel Card. After August 11, the following original Citi frequent flyer programs such as Etihad Airways, Blue Sky Frequent Flyer Program, Qantas , Qatar Airways, Virgin Atlantic Airline Club, IHG Priority Club/Intercontinental Hotels.
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