Therefore, to ensure the completion of the set goals, in addition to organizing the evaluation of public service portals, the Ministry of Information and Communications also determines a key task in the coming time to guide ministries, branches and localities. Methods to improve the quality and efficiency of providing and using online public services.
Services of ministries and provinces that do not connect to EMC will not be evaluated
With the perspective of developing any field, measurement is of utmost importance, the Ministry of Information and Communications has built and put into operation a system for monitoring and measuring the level of provision and use of digital government services. – EMC system.
Moreover, the implementation of the EMC system by the Ministry of Information and Communications is also to carry out the tasks assigned by the Government in Decree 42 of 2022 regulating the provision of information and online public services of state agencies in the network environment. The system aims to measure, evaluate, monitor and manage the provision and effective use of information and online public services by state agencies.
The Ministry of Transport’s online public service portal is one of the websites connected to the EMC system. Photo: Thuy Dung
The new regulations on structure, layout, and technical requirements for electronic information portals/pages of state agencies effective from April 5, 2024 also clearly state that electronic information pages/pages must connect the EMC system before officially being put into use.
For portals/websites operating before April 5, 2024, from now until April 5, 2025, the governing agency needs to review and coordinate with the system management unit. The EMC system sets up monitoring codes of portals/pages to effectively manage the level of provision and use of information by state agencies online.
In reality, the EMC system is currently being used by the Ministry of Information and Communications to evaluate the quality of online public service provision by ministries, branches and localities. Promoting connection and implementation of measurement and monitoring through the EMC system is also one of 20 tasks and solutions that the Ministry of Information and Communications has recommended that ministries and provinces urgently deploy to improve the efficiency of using online public services. gland.
Although the Ministry of Information and Communications continuously urged, by the end of January 2024, there were still 11 ministries, branches and 5 localities that had not completed comprehensive connection with the EMC system. According to Acting Director of the National Digital Transformation Department Ho Duc Thang, the fact that only about 80% of ministries and provinces are fully connected to the EMC system affects the accuracy of evaluating and measuring the results of service implementation. online public service.
Emphasizing good monitoring and measurement for ministries, branches and localities, leaders of the Ministry of Information and Communications have directed the National Digital Transformation Department to review, make statistics and issue a document clearly stating the time limit for completing the connection. Comprehensive EMC system. After the notification has been issued, by the deadline, if any ministry or province is still not connected, the Ministry of Information and Communications will propose not to evaluate the services of those agencies and localities.
