CÚRAM's house launched a review after a woman with dementia developed such an infection in her legs that she could die '
Mary Dibley was in charge of staff at Basingfield Court Residential Care Home, Huish Lane, Old Basing, from October 2018 until 6 March this year.
During this period, the family of the 86-year-old with dementia, a case of claims requiring “urgent” care, did not respond and I believe that Mary's death could result.
A complaint submitted by the Gazette to the care home stated that Mary had developed sores on her feet within weeks of moving into the facility.
Read the letter from Mary's niece Teresa Smee: “The condition deteriorated and her feet were very raw, weeping and paining. I asked if anything else could be done to alleviate the pain and to apply emulsion cream to alleviate the dryness and itching, but nothing was done.
“At the same time, the itching was so hard and I found that Mary was scrubbing her feet with a nail brush, and her tights and slippers often occurred from the fluid that was leaking from her legs.
“On some occasions I asked if anything else could be done and what blamed Mary for trimming her plaster.” T
On 1 March, Mary's family were informed that her legs were “more sick” but when she was visited by a family member, she found that she was “very distressed and senile”.
Teresa called 999, and paramedics said they were “scared by Mary's feet”.
Mary was diagnosed with a severe infection in her legs, believed by the paramedics who had been present for a while, dehydration and potassium deficiency.
Teresa said to the Gazette: “Some people don't have a family in these houses and so it's upsetting that this kind of care is being given.”
Sanctuary Care, who runs Basingfield Court, said an investigation was ongoing.
Sheila O'Connor, director of operations at Sanctuary Care, said: “We are committed to providing the highest possible standards of care to all our residents and a thorough review of the concerns raised in this case is still ongoing.
“We will be giving a detailed response to the resident's family as soon as the review is complete.”