Revolutionizing the Menu: Japan’s First QR-Code Robot Food Service ‘MOTTETTE’ Takes Flight at SEA BiRDS CAFE
Unicast Launches Demonstration Experiment for MOTTETTE, a Catering Service to Revolutionize the Food and Beverage Industry
Unicast Co., Ltd., a leading robotics company, has launched a demonstration experiment for MOTTETTE, a catering service designed to improve operational efficiency and hospitality services in the food and beverage industry. The experiment is being conducted in collaboration with SEA BiRDS CAFE, a popular café directly connected to Hitachi Station.
Context of the Demonstration Experiment
The food and beverage industry is facing significant challenges, including labor shortages and skyrocketing labor costs. To address these issues, Unicast is introducing MOTTETTE, a catering service that utilizes innovative solutions to improve operational efficiency and hospitality services. The demonstration experiment aims to investigate how MOTTETTE can contribute to further service improvements and reduce the burden on staff.
Aim and Purpose of the Demonstration Experiment
By automating the work of setting the table with MOTTETTE, Unicast aims to significantly reduce the burden on staff and create an environment where they can focus on serving customers and providing hospitality. The experiment aims to achieve the following effects:
- Reduce staff workload
- Improve hospitality services
Overview of MOTTETTE
MOTTETTE is a catering service that utilizes a robot with a lowering table to automate the work of setting the table. The service is designed to be user-friendly and efficient, allowing customers to easily call the robot to their table using a QR code.
- Customers read the QR code located on each table with their smartphone.
- Customers tap “Call Robot” from the screen called up with the QR code.
- When the robot approaches the table, the customer places the dishes on the robot.
- Customers tap the completion button displayed on the robot’s tablet. The robot returns to the kitchen.
Future Prospects
Through MOTTETTE, Unicast aims to help reduce the operational burden of the restaurant industry as a whole and provide higher-quality hospitality services. Based on the results of this demonstration experiment, Unicast will make further improvements and add new functions, aiming to create a solution that can be implemented in more restaurants.
About Unicast Co., Ltd.
Unicast Co., Ltd. is a leading robotics company founded in 2005. With the philosophy of realizing people’s ”dreams” and ”smiles” through technology, Unicast works with unique colleagues to create a bright future and new businesses, focusing on the robotics business to meet the needs of customers not only in Ibaraki Prefecture but also across the country.
Unicast’s robotics platform provides interfaces to connect with various IoT devices such as robots, making it easy to connect devices with customers’ devices or connect multiple devices owned by customers.
Business Overview
- Robotics Business: Avatar solutions for customer service / Application development for delivery robots / Providing tailor-made technology solutions for customer problems
- Customer Work Business: AV equipment control system / Lighting control / WEB production / Virtual space production / Drone flight design / Major research institute project development
- IT Service Business: IT infrastructure construction / IT system operation support / Fully managed server hosting service