Brand Coway sends an urgent letter of explanation! After a customer who bought a water filter complained that he was stuck with the credit bureau, he was facing a lot of debt. He was quiet and irresponsible. Met more victims
It has become a hot drama that has caught the attention of the online world. After one victim came out to risk Had to shoulder 7 months of unpaid debt that comes with being stuck ‘Credit Bureau’ Confused
Because of the purchase of a water filter But the company did not import the purchased products into the system. Make the balance not deducted from the credit card.
“#If you can share please help share Where is Coway HQ Does anyone know I’m going tomorrow.
5 items were purchased, but the company did not enter 1 item into the system, so the total was not deducted from the credit card. It appears that there is now an outstanding balance of 690 baht per month for 7 months.
Called the Call Center and went silent for months. It appears again and the name is attached to the center. #This one is so bad xx, so harmful Until today, I called again and so far they said they would coordinate and get back to me. The matter was quiet.
Asked anything and got no answer. I’m just paying for it.
What about damaged credit bureaus? Who is responsible?”
Before coming out to demand it “If you can share, help share. Consumers should not be victims. Be socially responsible.
Had the company posted a public apology about this issue for 2 days and still not seen any technical action. There are people who suffer from credit bureau problems because of your company’s mistakes.
And there is no need to send a letter home to apologize. #Don’t hurt customers who trust you. #By your own mistakes
We are not just advocating for ourselves.
We always tell the company: If something like this happens to someone who has no voice or voice, what do you do? People who don’t have a bag of money to spare to use. If he comes across an emergency situation, such as a mother who is seriously ill, a child in a coma, and needs urgent money. But getting stuck with the center because of your company’s malfunction. What can you be responsible for?
Even the Coway employees, who work with a black eye in the company, have woken up. What should I do if I hurt myself? Credit bureaus are no small matter. It’s not a joke.
And it’s not a careless thing that should happen.”
in the middle of social trends and there were many victims. “Thai Coway” Not complacent, he sent a letter explaining the drama. Ready to check what happened
“Because of the company’s customer case Has posted messages on social media in the past.
The company has been informed of the said case and understands the situation at this time, the company is speeding up
Carefully conduct an audit of the work processes of employees and all relevant agencies
and will report progress quickly to explain the next event.
The company is also committed to providing customer service to the best of its ability in order to join
Promote good health and provide maximum benefit to all customers.
If you want to ask for more information or if you have any questions, you can contact us at
Line: @coway-thailand Contact Call Center: 1421″
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