Mrs. Thanyanit Niyomkarn, Assistant Governor Financial Institution Supervision Line 2 National Bank revealed that the debt doctor project for the people. Under the cooperation between the Bank of Thailand and the Ministry of Finance public financial institution and commercial banks Which has been in operation since the beginning of 2021, the project implementation, including website development, chatbots and consulting for SMEs debtors on a case-by-case basis, has made good progress.
The Debt Doctor Project for People aims to provide advice. Guidelines for adjusting and adjusting business including various assistance measures for retail debtors and SMEs who are experiencing problems during the Covid-19 situation, as well as raising awareness and preparing debtors to expedite contacting financial institutions Along with building cooperation in the banking sector to continuously assist debtors.
The Debt Doctor website for the people has been open since August 2021. People can learn about debt solutions. Both retail and business loans At present, the website has been viewed more than 58,000 times and SMEs debtors use in-depth consulting services. including attending training sessions to receive advice from a team of debt doctors for more than 2,700 people, covering tourism, service, restaurant, construction and public transport businesses.
In addition, the Bank of Thailand has created a “chatbot”, a debt doctor for the people. through the website of the Debt Doctor for the People (www.bot.or.th/app/doctordebt) and Line @doctordebt so that the Debt Doctor for People project can help more small debtors. by starting a trial of such service Since September 2021, there are more than 1,900 users.
The latest Improved chatbots to expand counseling to debtors to be easy to use, convenient and able to find answers clearly and to the point enabling people to have access to information on aid measures financial health check and receive advice on solving debt problems on the spot including providing information for contacting financial service providers or related agencies Ready to open for service from 19 November 2021 onwards.
While those interested in using the Debt Doctor Chatbot service for the people can add line “Doctor Debt for the People @doctordebt” as another channel to receive information about debtor assistance measures debt restructuring Including reporting problems for both retail and business loans. You can contact for more information at the phone number 1213.